Contact Us: Editorial Queries and Corrections
Need to get in touch with the team at Casinouk Games Info? This page covers everything you need to know about reaching our editorial team, what we can help with, and how quickly you can expect a reply.
How to Reach Us
The only way to contact us is by email:
We don’t operate a phone line or live chat — email is the most reliable way to reach us, and it gives us a proper record of your query so nothing gets lost.
What We Can Help With
Here’s what people typically write to us about:
- Corrections and updates. Spotted an out-of-date bonus, a broken link, or an error in one of our casino reviews? Let us know the page and what’s wrong, and we’ll take a look.
- Editorial questions. If you have questions about how we review UK casino sites, how our rankings are compiled, or anything else about our content, we’re happy to explain.
- Licensing concerns. If you believe a site we’ve listed may not hold a valid UK Gambling Commission licence, tell us — we always encourage players to check the UKGC public register themselves, but we take such reports seriously and will investigate.
- Partnerships and advertising. Businesses interested in working with Casinouk Games Info should use the same email address, ideally with “Partnership” in the subject line so we can route it to the right person quickly.
What We Can’t Help With
We’re an independent information resource — not a casino operator. We can’t:
- Access your casino account or process deposits and withdrawals
- Resolve disputes between you and a gambling operator
- Apply or remove bonus offers on third-party sites
For account issues, withdrawals, or bonus disputes, contact the casino’s own support team directly. Before you do, it’s worth confirming the operator’s licence on the Gambling Commission’s public register — you can search by operator name, licence number, or website domain.
Response Times
We read every email that arrives. We’re a small team, so we can’t always reply instantly, but we aim to respond to most messages within a few business days. Partnership enquiries may take slightly longer to review properly.
A Note on Problem Gambling
If gambling has stopped being fun — for you or someone you care about — this is not the right place to write. We’re an editorial team, not a support service, and we’re not equipped to help with gambling-related harm.
Instead, please reach out to a dedicated support service such as GamCare or the National Gambling Helpline, which offer free, confidential help around the clock.
You can also read our Responsible Gambling page for information on tools like deposit limits, self-exclusion, and where to find professional support.
Thank you for reading Casinouk Games Info — we appreciate every message that helps make our content better.